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Widespread Technical Glitches Disrupt Services Globally
A cascade of technical issues struck major airlines, banks, and the London Stock Exchange on Friday, extending from the United States to Asia, after Microsoft Corp. reported significant outages across its online services.
Major Companies Affected
Prominent corporations including McDonald’s Corp., United Airlines Holdings Inc., and the LSE Group disclosed varying issues with their customer service communications. This disruption was part of a broader problem affecting several companies globally from Japan to India and the US. Although the exact cause remains unclear, these issues coincided with widespread disruptions in Microsoft’s services.
Potential Cybersecurity Connection
Reports from various newspapers suggested that some problems might be linked to CrowdStrike Holdings Inc.'s cybersecurity software. For instance, Australia’s AGL Energy Ltd. announced on X that it was experiencing system issues due to a CrowdStrike outage. While a Microsoft spokesperson confirmed the company was investigating the matter, CrowdStrike representatives were unavailable for immediate comments outside regular business hours, with calls to their main number in Japan unanswered.
Initial Glitches in the US
The disruptions began in the United States late Thursday, attributed to failures in Microsoft services, including Azure and Microsoft 365. One significant impact was felt by Denver-based Frontier Airlines, a unit of Frontier Group Holdings Inc., which grounded flights for more than two hours. The airline eventually lifted the nationwide pause on departures and commenced resuming flights around 11 p.m. New York time.
Global Impact
Beyond the US, the London Stock Exchange Group revealed a global technical issue that interrupted the publication of news. In Asia, Japanese users reported glitches, particularly with Microsoft 365, the company's internet-based office software suite, during the afternoon. Airports in Mumbai and Hong Kong had to revert to manual passenger check-ins due to the ongoing technological failures.
Microsoft Cloud Service Outages
The latest technical disruptions followed closely on the heels of Microsoft's announcement that it had resolved earlier issues with its Azure cloud services. Microsoft's status pages had previously indicated that both Azure and Microsoft 365 experienced significant problems for several hours.
Looking Ahead
As the situation continues to develop, companies and individuals affected by these outages remain in anticipation of further updates and resolutions from Microsoft and potentially impacted entities like CrowdStrike Holdings Inc.
With the disruptions impacting essential services across multiple sectors and regions, the broader implications for cybersecurity and IT infrastructure resilience are expected to be scrutinized closely in the coming days.
