Refund Policy

1. Scope and relationship with Paddle

This Policy applies to subscriptions and other digital purchases for Wobidobi completed through Paddle. Paddle is the legal seller for those transactions and is responsible for payment processing, transaction taxes, receipts, payment-related buyer support, and issuing approved refunds. A purchase is also subject to the Paddle Buyer Terms and the Paddle Refund Policy.

Nothing in this Policy limits any refund, cancellation, warranty, withdrawal, or other consumer right that cannot be waived under applicable law. If applicable law or Paddle’s terms give you a more favorable mandatory right, that right prevails.

2. Fourteen-day first-subscription guarantee

We offer a full refund of the initial payment for your first paid Wobidobi subscription if you submit the refund request within 14 calendar days after the date of that initial payment. The request must be sent before 11:59 p.m. in the time zone shown on the Paddle transaction record on the fourteenth calendar day. This commercial guarantee is available once per person, customer account, and organization.

You do not need to prove that the Service is defective to use this guarantee. We may refuse the commercial guarantee where there is credible evidence of fraud, payment abuse, a prior refund under the guarantee for the same person or organization, or a material violation of our Terms of Service. Any refusal under this paragraph does not affect mandatory rights provided by law.

3. Payments not covered by the commercial guarantee

Unless applicable law requires otherwise, the 14-day guarantee does not cover:

• monthly or annual subscription renewals after the initial subscription payment;
• a new subscription purchased after a previous subscription was canceled or refunded;
• charges resulting from a plan upgrade, downgrade, additional seat, usage overage, add-on, or other subscription change;
• one-time purchases, including paid templates or other digital items that were delivered or made accessible immediately;
• amounts already refunded, reversed, disputed, or charged back; or
• requests submitted more than 14 calendar days after the initial payment.

Payments outside the guarantee are normally non-refundable, but Wobidobi or Paddle may approve a full or partial discretionary refund in exceptional circumstances, such as a duplicate charge, a verified billing error, or a prolonged failure attributable to the Service. A discretionary decision is made case by case and does not create a right to the same result in another case.

4. Statutory withdrawal and consumer rights

Consumers in some jurisdictions have a statutory right to withdraw from certain digital-service purchases, often within 14 days, or have additional rights when a service is faulty, not as described, or not supplied. Those rights may differ for digital content or services whose performance began immediately with the consumer’s express request and acknowledgment. Paddle, as Merchant of Record, determines and administers transaction-level statutory eligibility in accordance with applicable law and its Buyer Terms. The commercial guarantee in Section 2 is additional to, and does not replace, any non-waivable statutory right.

5. How to request a refund

Submit a request using either of these methods:

• Email info@wobidobi.com with the subject “Refund Request”; or
• contact Paddle Buyer Support at paddle.net and select the refund option.

Include the following information so the transaction can be located promptly:

• the email address used for the purchase;
• the Paddle transaction, order, invoice, or receipt number;
• the purchase date and the Wobidobi plan or item purchased; and
• a short reason for the request, which helps us identify billing errors and improve the Service.

The reason does not affect eligibility under the Section 2 guarantee. Do not send full card numbers, bank credentials, or passwords. If you contact Wobidobi, we will review the request and submit or support the appropriate refund through Paddle. Paddle may contact you to verify the transaction or request additional information.

6. Approval, payment method, and processing time

Eligible refunds are issued to the same payment method used for the original purchase. We do not issue refunds by cash, check, wire transfer, store credit, or a different card. If the original payment method is closed or technically unable to receive the refund, Paddle and the relevant payment provider will determine the available lawful alternative.

After approval and processing by Paddle, a refund typically appears on the original payment method within 5 to 10 business days. The exact timing depends on the payment method, card network, bank, and country and may be outside Wobidobi’s control. Paddle will process eligible refunds within any shorter or otherwise mandatory period required by applicable law. Currency conversion by your payment provider may cause the amount shown in your account currency to differ from the original converted amount, even though the transaction currency amount was refunded correctly.

When a subscription payment is fully refunded, access to paid features associated with that payment may end when the refund is approved. You remain responsible for exporting any content you are entitled to retain before access ends.

7. Subscription cancellation is not a refund

You may cancel a subscription at any time through the “Manage subscription” link in your Paddle receipt or by contacting Paddle or Wobidobi support. Cancellation prevents the next renewal and normally leaves paid access available through the end of the current billing period. Cancellation does not automatically refund the current or any previous billing period. A refund must be requested separately and must meet this Policy or applicable law.

To avoid renewal, submit cancellation before the next billing date. Starting a refund request does not itself cancel future renewals unless Paddle confirms cancellation. Likewise, deleting a Wobidobi account does not by itself cancel a subscription; contact us or Paddle if you need both actions completed.

8. Chargebacks and payment disputes

Please contact Wobidobi or Paddle before filing a chargeback so we have an opportunity to resolve the issue promptly. If you initiate a chargeback or payment reversal, the refund request may be paused, and access associated with the disputed transaction may be suspended while the payment provider investigates. Nothing in this section limits a lawful right to dispute a charge with your bank, card issuer, or other payment provider.

9. Changes to this Policy

We may update this Policy from time to time. The version in effect on the date of your purchase governs that transaction unless a later version provides more favorable rights or applicable law requires otherwise. We will post the revised version and update the “Last updated” date.

10. Contact

Questions about refunds or cancellations may be sent to:

Wobidobi LLP
1A Toporkova Street, room 4
Rudny, Republic of Kazakhstan, 111500
Email: info@wobidobi.com
Paddle Buyer Support: paddle.net